http://oxfordbrookes.net Recent News Posts Made On BrookesNET en-gb If you are a new user who activated their account today, you may have had problems receiving email due to a problem linked to this morning's issues. This has now been rectified and all inbound mail will be working correctly. http://oxfordbrookes.net 1083 Thu, 25 Sep 2008 18:26:15 Europe/London 11:15am: Things should be back to normal now - a few incoming emails have been held up in our firewall but will be coming through shortly. New emails should come through immediately.  http://oxfordbrookes.net 1081 Thu, 25 Sep 2008 11:17:12 Europe/London Dear Members - there are a few issues affecting various servers that may affect logins. Webmail should be working fine now but email clients may have some continuing issues for a short while. Will keep you posted. Update 11am: Inbound email is currently being queued whilst we make configuration changes to the mail servers. Everything held up will be delivered to you shortly. Update 11:15am: Inbound email queue is being delivered now, thank you for your patience. http://oxfordbrookes.net 1079 Thu, 25 Sep 2008 10:33:23 Europe/London Service is back to full operation. The faulty storage system has been repaired and reinserted into the cluster. We will be monitoring the system closely for stability for a period. Thank you for your patience while the maintenance was being undertaken. http://oxfordbrookes.net 1034 Thu, 14 Aug 2008 03:32:03 Europe/London Due to ongoing maintenance the service may be intermittent between 01:00am and 04:00am this morning. http://oxfordbrookes.net 1032 Thu, 14 Aug 2008 00:34:17 Europe/London 05:20 - Service restored. We have taken the faulty storage system out of the cluster to get the system back online. We will reintroduce the system once it has been repaired. Client and webmail access should now be restored. http://oxfordbrookes.net 1027 Wed, 13 Aug 2008 05:40:44 Europe/London 04:00am - there appears to be an issue with our storage subsystem which is preventing logins. We are working on this right now and will update news when it is resolved. http://oxfordbrookes.net 1025 Wed, 13 Aug 2008 04:02:48 Europe/London Dear Members, a problem with the support desk software 'hid' a few dozen tickets from view. If you have an unresolved query this will be the likely cause. We have been working through all open cases and you should hear back from us today. We do apologise for the delay - support issues are usually responded to promptly. http://oxfordbrookes.net 1017 Fri, 08 Aug 2008 11:06:02 Europe/London Due to an unforeseen critical failure on one of the mail servers and a corresponding failure in the detection system that would automatically switch your connection to another server, some users will have experienced errors when trying to connect to accounts during the course of the night. The affected server is back online and investigation into the cause of failure is ongoing. We will keep you updated to any further developments.   Our sincere apologies to those effected. Every effort is being made to prevent a recurrence of this problem. http://oxfordbrookes.net 1006 Fri, 25 Jul 2008 09:00:19 Europe/London There was currently an inbound mail delay of up to 60 minutes caused by an increase of spam email at the anti-spam gateway holding up scanning of legitimate email from approximately 1pm onwards. The queue was fully cleared by 5pm.   With regards to recent similar delays we took delivery this week of the required hardware to double our anti-spam capacity. This is currently being setup by the manufacturer and should be online sometime next week. http://oxfordbrookes.net 1004 Fri, 18 Jul 2008 15:20:04 Europe/London